Refunds and Replacements

Accounts that qualify

• Within the warranty window on the listing, the account will not sign in with the delivered details, is locked, or its profile link does not load.
• The age band, verification or mailbox access does not match the listing title.

Growth orders that qualify

• The order could not be placed with any delivery service.
• The order was delivered only in part; the part not delivered is refunded.
• A Premium order that dropped within the refill window of the service that filled it is refilled.

Payment problems

A paid order that never arrived, or a double charge, is refunded.

What we do

A failed account is replaced with one from the same listing; if that listing is empty, the account is refunded. Once an account has been delivered and works as described, or a growth order has been delivered in full, the sale is final.

Exclusions

• Locks that follow bulk or automated activity, spam or impersonation.
• Drops in followers, views or likes on Standard orders, or after a refill window ends.
• Growth orders to a link that was wrong, private or removed while the order ran.
• Claims after the warranty window, and orders under a chargeback.

How to claim

Open a ticket from your order page with the username or link and a screenshot, or write to support@buysnapchat.com. Support answers in the ticket.